PRIVACY POLICY
Haffeeza Official respects your privacy and is committed to handling personal information responsibly, securely and transparently.
This Privacy Policy explains what personal information may be collected when you visit the Haffeeza Official website, contact the business, join an email or waiting list, purchase a digital product, or book and receive coaching services. It also explains how that information may be used, how it is protected, how long it may be retained, and the rights available to you under applicable UK data protection law.
1. Who is responsible for your personal information?
Haffeeza Official is responsible for the personal information collected and processed through this website and in connection with its products and services.
For privacy and data protection enquiries, please contact:
Haffeeza Official
United Kingdom
Email: haffeeza.official@gmail.com
Business WhatsApp: 07572 528364
2. What personal information may be collected?
The information collected depends on how you interact with Haffeeza Official.
This may include:
Contact information
- Name
- Email address
- Telephone number
- Information provided when making an enquiry
- Information provided through email, WhatsApp or other direct communication
Booking and service information
- Coaching appointment details
- Services booked or purchased
- Booking history
- Information needed to arrange and administer appointments
- Communications relating to your booking or service
Purchase information
- Details of products or services purchased
- Transaction and order information
- Information required to provide access to digital products
Payment card details are normally processed by the relevant payment provider rather than being stored directly by Haffeeza Official.
Information voluntarily provided during coaching
Clients may choose to discuss personal experiences, goals, emotions, circumstances, wellbeing or other matters during coaching. Clients are encouraged to provide only information that is relevant to the coaching relationship.
Some information concerning physical or mental health may constitute special category data under UK data protection law. Where such information is processed, it will only be processed where an appropriate lawful basis and additional legal condition apply.
Website and technical information
Certain technical information may be collected automatically when the website is used. This may include:
- IP address
- Device information
- Browser type
- Operating system
- Pages visited
- Website activity
- Approximate location information
- Information relating to how the website is used
Some of this information may be collected through cookies and similar technologies. Further information is provided in the Cookie Policy.
3. How is personal information used?
Personal information may be used for purposes including:
- Responding to enquiries
- Communicating with customers and prospective customers
- Managing coaching bookings
- Providing coaching services
- Processing purchases
- Providing access to digital products
- Sending booking confirmations and service information
- Providing customer support
- Managing email and waiting lists
- Sending marketing communications where permitted
- Improving the website and services
- Understanding website usage
- Maintaining website security
- Preventing fraud, misuse or unauthorised activity
- Maintaining appropriate business and financial records
- Complying with legal and regulatory obligations
Personal information will not be used for purposes that are incompatible with the purpose for which it was collected unless there is a lawful basis to do so.
4. What is the lawful basis for using personal information?
UK data protection law requires a lawful basis for processing personal information. Depending on the circumstances, Haffeeza Official may rely on one or more of the following lawful bases.
Contract
Personal information may be processed where it is necessary to provide a service or product that has been requested or purchased. For example, this may include arranging a coaching appointment, communicating booking information or providing access to a purchased digital product.
Consent
Consent may be relied upon where an individual has actively chosen to provide it. For example, this may apply when joining an email or waiting list for marketing communications. Where processing is based on consent, consent may be withdrawn at any time.
Legitimate interests
Personal information may be processed where this is reasonably necessary for legitimate business purposes and those interests are not overridden by the individual’s rights and interests. This may include operating and improving the website, communicating with existing customers, maintaining website security and managing the day-to-day operation of the business.
Legal obligation
Personal information may be processed where necessary to comply with a legal, regulatory, accounting or other legal requirement.
5. Information relating to health and wellbeing
Haffeeza Official provides coaching and educational services rather than medical or clinical treatment. Clients should avoid providing unnecessary medical information or detailed health information unless it is genuinely relevant to the service being requested.
Where information provided by a client amounts to special category data, including information concerning physical or mental health, additional legal requirements apply. Such information will only be processed where Haffeeza Official has identified both an appropriate lawful basis under UK data protection law and an applicable condition for processing special category data. Where appropriate, additional consent or safeguards may be required. Special category information will not be collected or retained unnecessarily.
6. Email and waiting lists
If you choose to join the Haffeeza Official email list or waiting list, information such as your name and email address may be collected. This information may be used to send:
- Educational content
- Updates
- New resource announcements
- Coaching availability
- Waiting list updates
- Launch information
- Offers and promotions
- Other marketing communications where you have provided the appropriate consent
Marketing communications will include an appropriate method of unsubscribing. You can also request removal from marketing communications by contacting: haffeeza.official@gmail.com. Withdrawing marketing consent will not affect the lawfulness of processing that took place before consent was withdrawn.
7. Who may receive personal information?
Haffeeza Official does not sell personal information. Personal information may be shared with third-party service providers where this is reasonably necessary to operate the website, process purchases, manage bookings, communicate with customers, deliver products or provide other business services.
Depending on the services currently used by Haffeeza Official, these may include:
- Website and hosting providers
- Booking and scheduling platforms
- Payment providers
- Email and marketing platforms
- Digital product delivery providers
- Website analytics providers
- IT and security providers
- Professional advisers
- Legal, regulatory or government authorities where disclosure is required or permitted by law
Third-party providers may process information on behalf of Haffeeza Official or have limited access to information where necessary to provide their services. Where appropriate, reasonable steps are taken to ensure that third-party providers handle personal information securely and lawfully.
8. Payment information
Payments made through the website may be processed by secure third-party payment providers. Haffeeza Official does not ordinarily store complete payment card details. Payment providers may collect and process payment information in accordance with their own privacy policies and terms. The specific payment providers used by Haffeeza Official may change from time to time.
9. Coaching communications and confidentiality
Information provided during coaching is treated respectfully and handled with appropriate care. However, coaching is not a regulated medical or therapeutic service and confidentiality may be subject to legal limitations. Information may be disclosed where there is a legal obligation to do so or where disclosure is otherwise permitted or required by law.
Haffeeza Official does not provide medical diagnosis, medical treatment, psychiatric treatment or psychological therapy. Further information about the nature and limitations of coaching is provided in the Terms & Conditions and Disclaimer.
10. How personal information is protected
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, accidental loss, misuse, unauthorised alteration, unauthorised disclosure, or destruction. Access to personal information is limited to circumstances where there is a legitimate reason for access. However, no website, online communication system or electronic storage method can be guaranteed to be completely secure.
11. How long is personal information kept?
Personal information will only be retained for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. Retention periods may depend on the nature of the information, the reason it was collected, whether there is an ongoing customer relationship, legal and accounting requirements, business and record-keeping requirements, the need to resolve disputes, and marketing preferences.
When information is no longer required, reasonable steps will be taken to securely delete, anonymise or otherwise dispose of it.
12. Your data protection rights
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request transfer of certain personal information to another organisation where applicable
- Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions and may not apply in every circumstance.
13. How to exercise your rights
To make a data protection request or ask a question about how your information is being handled, please contact: haffeeza.official@gmail.com. Requests will be considered in accordance with applicable data protection law. Additional information may be requested where reasonably necessary to verify identity and protect personal information from unauthorised disclosure.
14. International transfers
Some third-party providers used by Haffeeza Official may process information outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law. The countries and safeguards involved may depend on the third-party services used by the business.
15. Cookies and similar technologies
The Haffeeza Official website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use the website, monitor website performance, improve the website and user experience, and measure website activity. Some cookies may require consent before they are placed on your device. Further information about the cookies used by the website and how cookie preferences can be managed is provided in the Cookie Policy.
16. Third-party websites
The Haffeeza Official website may contain links to external websites, platforms or services. External websites operate under their own privacy policies and terms. Haffeeza Official is not responsible for the privacy practices, security or content of third-party websites. Visitors should review the relevant privacy policy before providing personal information to an external website.
17. Children’s privacy
Haffeeza Official’s coaching services are intended for adults. The business does not knowingly collect personal information from children for the purpose of providing coaching services. If you believe that personal information belonging to a child has been submitted through the website, please contact: haffeeza.official@gmail.com
18. Complaints
If you have a concern about how your personal information has been handled, please contact Haffeeza Official first so that the matter can be reviewed.
Email: haffeeza.official@gmail.com
Business WhatsApp: 07572 528364
You also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO). Information about making a complaint can be found on the ICO’s website.
19. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, products or services, technology, third-party providers, data protection requirements, or the way personal information is processed. The latest version will be published on this page and the date at the top of the policy will be updated accordingly.
20. Contact
Haffeeza Official
United Kingdom
Email: haffeeza.official@gmail.com
Business WhatsApp: 07572 528364
Last updated: 23 August 2026