REFUND & CANCELLATION POLICY
Haffeeza Official
Last updated: 23 August 2026
1. Coaching Appointments
All coaching sessions are conducted online via Zoom unless otherwise agreed in writing. It is the client’s responsibility to ensure they have a stable internet connection and a suitable environment for the session.
2. Rescheduling
We understand that life happens. You may reschedule an appointment provided you give at least 48 hours’ notice before the scheduled start time. Rescheduling requests made with more than 48 hours’ notice will not incur a fee.
Please note that a maximum of two reschedule requests are permitted per session booking. Beyond this, the session will be considered cancelled and the fee forfeited.
3. Less Than 48 Hours’ Notice
If you request to reschedule or cancel with less than 48 hours’ notice, the full session fee will be retained. This is because the time has been specifically reserved for you, making it difficult to offer the slot to another client at short notice.
4. No-Show Appointments
If a client does not attend a scheduled session within 15 minutes of the start time without prior notice, it will be treated as a "no-show." No refund will be provided, and the session cannot be rescheduled.
5. Refunds for Coaching
Once a coaching session or package has commenced, no refunds will be issued. Coaching is a collaborative process, and results depend on the client’s engagement and application of the tools provided.
For multi-session packages, unused sessions are non-refundable but may be transferred to a future date within 6 months of the original purchase, subject to the rescheduling policy above.
6. If Haffeeza Official Needs to Cancel
In the unlikely event that I need to cancel or reschedule a session due to illness or unforeseen circumstances, I will provide as much notice as possible. You will be offered the choice of rescheduling to a mutually convenient time or receiving a full refund for that specific session.
7. Digital Products
Due to the nature of digital content, all sales of digital products (including guides, recorded masterclasses, and workbooks) are final and non-refundable once the download link has been sent or accessed.
8. How to Request a Reschedule
To reschedule, please email haffeeza.official@gmail.com or message via WhatsApp at 07572 528364 at least 48 hours before your appointment.
9. Statutory Rights
None of the above affects your statutory rights under UK consumer law. This policy is intended to provide clarity and fairness for both the coach and the client.
10. Policy Changes
Haffeeza Official reserves the right to update this policy at any time. Any changes will be posted on this page with an updated "Last updated" date.
11. Contact
If you have any questions regarding this policy, please contact us at:
Email: haffeeza.official@gmail.com
WhatsApp: 07572 528364